Privacy Policy

Information You Provide Directly

When you submit a contact form, service request, or equipment intake form, we collect information you voluntarily provide — including your name, organization name, email address, phone number, mailing address, and details about your audiology equipment such as make, model, serial number, and service history.

Uploaded Files and Equipment Records

If you upload documentation, calibration records, or equipment files as part of a service request, that content is received and stored securely in connection with your service record. This information is used exclusively to fulfill the requested service.

Communication Preferences

When you opt in to receive communications from us — including service reminders, status updates, or scheduling notifications — we collect your contact preferences and communication channel choices.

Website Usage and Analytics

When you visit our website, we may automatically collect technical information such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used to monitor website performance and improve user experience. It is not linked to personally identifiable information.

We use the information we collect for the following purposes:

Service Delivery

To schedule, coordinate, and deliver calibration, repair, preventative maintenance, and compliance certification services for your audiology equipment.

Customer Support and Communication

To respond to inquiries, provide service updates, issue service documentation, deliver calibration certificates, and follow up on open service requests.

Operational Communication

To send scheduling reminders, service status notifications, and coordination messages related to your active or pending service orders.

Website Improvement

To analyze aggregated, non-identifiable usage data to improve the performance, usability, and content of our website.

Opt-In to Service Communications

By providing your phone number and checking the SMS consent field on our service request or contact forms, you agree to receive text messages from Medology Solutions related to your service requests, scheduling, and operational updates.

Message Frequency

Message frequency may vary based on the scope and status of your service request. You may receive messages to confirm appointments, provide service updates, or request additional information required to complete your order.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Medology Solutions is not responsible for charges incurred from your carrier.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS communications will be sent.

Assistance

Reply HELP to any message for assistance, or contact us directly at support@medology.net or (657) 368-6770.

SMS Consent Is Not Shared

Your SMS consent and phone number are not sold, transferred, or shared with third parties for marketing purposes. Consent data is used exclusively to support service-related communications between you and Medology Solutions.

Website Analytics

We use analytics tools to understand how visitors interact with our website, including which pages are visited, how long visitors stay, and where traffic originates. This information is used exclusively to improve website content and performance.

Cookies

Our website may use cookies — small data files stored in your browser — to remember your preferences and improve your experience. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.

No Advertising Trackers

We do not use third-party advertising networks, retargeting pixels, or cross-site tracking technologies. We do not serve behavioral advertising based on your browsing activity.

We Do Not Sell Personal Information

Medology Solutions does not sell, rent, license, or trade your personal information to any third party for commercial or marketing purposes — ever.

Limited Sharing for Service Fulfillment

We may share information with trusted service providers strictly as necessary to fulfill your service request — for example, shipping carriers for equipment transport or scheduling software providers for appointment coordination. These providers are contractually obligated to use your data only for the services they perform on our behalf.

Legal Compliance

We may disclose personal information if required to do so by law or in response to valid legal process, such as a court order or government inquiry, where disclosure is necessary to protect the rights, safety, or property of Medology Solutions, our customers, or the public.

Administrative and Technical Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data submitted through our website forms is transmitted over encrypted HTTPS connections.

Secure Handling Practices

Access to customer service records and personal information is restricted to authorized personnel with a legitimate business need. We regularly review our security practices to maintain appropriate protections.

Limitations

No method of electronic transmission or data storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security against all potential threats.

Our website and operations may involve third-party tools and services that process data on our behalf. These may include:

Analytics Platforms

We use website analytics services to monitor traffic patterns and site performance. Data collected by these tools is aggregated and non-personally identifiable.

Embedded Maps

Our website may display embedded maps or location references provided by third-party mapping services. Use of these features may be subject to the privacy policies of those providers.

Communication and Scheduling Tools

We may use third-party communication platforms or scheduling software to coordinate service appointments and customer correspondence. These providers are selected for their security standards and are prohibited from using your data for any purpose beyond facilitating our services.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct any inaccuracies. We will respond to such requests within 30 days.

Deletion Requests

You may request deletion of your personal data at any time by contacting us directly. Note that service records and calibration documentation may be subject to minimum retention requirements under applicable standards and regulations, and may not be eligible for immediate deletion.

Opting Out of Communications

You may opt out of email communications by following the unsubscribe instructions included in any message, or by contacting us directly. For SMS, reply STOP at any time. Opting out of operational service communications may affect our ability to coordinate your service requests.

Privacy Inquiries

For any questions or concerns about how your personal information is handled, please contact us directly using the information below.

For privacy-related inquiries, data requests, or concerns about how your information is used, please contact Medology Solutions using the following:

Email

support@medology.net

Phone

(657) 368-6770

Mailing Address

Medology Solutions Inc., 11258 Monarch St Suite B, Garden Grove, CA 92841

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we do, we will update the effective date at the top of this page. We encourage you to review this policy from time to time.

Continued use of our website or services following any update constitutes your acceptance of the revised policy. If changes are material, we will make reasonable efforts to provide notice.