Emergency Repair Services
24/7 Priority Dispatch — Minimize Clinical Downtime
Service Summary
Equipment failure during a clinical day costs patient appointments, revenue, and regulatory standing. Medology's emergency repair service provides 24/7 phone response, priority queue intake, same-day diagnosis, and express parts sourcing to return instruments to service as quickly as possible.
Why It Matters
A failed audiometer or tympanometer can halt an entire clinic's testing schedule, resulting in rescheduled patients and lost revenue.
Hospitals with contractual service-level commitments for newborn hearing screening cannot tolerate ABR system downtime.
Emergency repair with loaner equipment ensures continuous compliance with JCAHO standards and state health department requirements.
Prompt repair preserves calibration history continuity — critical for legal defensibility of past and future audiometric data.
Instruments & Platforms Covered
Priority Equipment
- Diagnostic audiometers (all brands)
- ABR / ASSR / OAE systems
- Tympanometers / immittance units
- Newborn hearing screening systems
Facility Systems
- Sound suite control systems
- Audiometric booth electronics
- Network-connected audiometry workstations
- Multi-room audiometry systems
Ancillary Equipment
- Transducers and headsets
- Insert earphone systems
- Acoustic calibrators
- Coupler and measurement microphones
Don't see your model? Contact us — we service virtually all clinical audiology equipment.
Service Workflow
24/7 Phone Intake
Call 1-800-555-1234 any time. A technical coordinator gathers equipment details, symptom description, and assesses urgency for priority assignment.
Loaner Dispatch (if needed)
A replacement instrument is dispatched overnight to maintain clinical continuity while the failed unit is in repair.
Priority Repair & Parts
Your instrument is placed at the head of the repair queue. Parts are sourced same-day or next-day via our OEM supplier network.
Post-Repair Cal. & Express Return
Repaired unit undergoes full post-repair calibration and is returned via overnight shipping with a NIST-traceable certificate.
Standards & Regulations
Emergency repairs follow the same documentation and calibration standards as scheduled service — regulatory compliance is not compromised by urgency.
Every emergency repair includes mandatory post-repair calibration to restore ANSI S3.6 compliance before return to clinical use.
JCAHO requires documented maintenance and repair records for medical equipment — emergency repairs include full documentation.
Repair reports, parts traceability, and post-repair certification follow ISO 9001 quality management documentation requirements.
Emergency repair packages include a repair summary, parts manifest, post-repair calibration certificate, and a 90-day repair warranty — same documentation as standard repairs, expedited delivery.
Emergency Repair — Request Service
Submit a request online or call for immediate assistance. Certificates issued same day.